Return & Refund Policy

Returns

We offer a 30-day return policy on eligible physical products. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

• Be in the same condition you received it.
• Be unused and uninstalled.
• Be in its original packaging with all included accessories.
• Include proof of purchase.

To initiate a return, contact sales@preauxtuning.com to obtain a Return Merchandise Authorization (RMA). Returns sent without prior authorization will not be accepted.

If your return is approved, we will provide instructions for returning the product.

A 15% restocking fee will be deducted from all approved returns.

Order Cancellations

Orders may be canceled prior to shipment.

Once an order has shipped, it cannot be canceled. If you no longer wish to keep the product, you must follow the return procedure outlined above. You may refuse delivery or request a return authorization after receiving the shipment.

Custom Tuning Services

Custom tuning services include, but are not limited to:

• Custom calibration files
• Calibration revisions
• Datalog review
• Technical support related to custom tuning
• Credits used toward custom tuning services

Because these services are custom-created specifically for your vehicle and cannot be returned once provided, all custom tuning services are non-refundable.

If a revision to your calibration is required, we will continue working with you to resolve calibration-related issues. However, custom tuning cannot correct existing mechanical, electrical, or installation-related problems with your vehicle.

Non-Returnable Products

The following items are not eligible for return or refund:

• Opened or used tuning devices.
• Tuning devices that have been connected to a vehicle.
• Tuning devices that have been used to flash, read, scan, or datalog a vehicle.
• Products that have been programmed, licensed, registered, or otherwise activated.
• Custom calibration files.
• Calibration revisions.
• Custom tuning credits.
• Sale items.
• Gift cards.

Because tuning devices become associated with a vehicle and may no longer be sold as new once used, they are considered non-returnable after use.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or you receive the incorrect product, contact us promptly at sales@preauxtuning.com so we can evaluate the issue and provide an appropriate resolution.

Exchanges

If you wish to exchange an eligible product, the fastest method is to return the original item after obtaining return authorization and place a new order.

European Union Customers

If merchandise is shipped to the European Union, customers may have the right to cancel or return eligible products within 14 days in accordance with applicable consumer protection laws.

This right does not affect products or services that are exempt from cancellation rights under applicable law, including custom digital products and services where permitted.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days, less any applicable restocking fee.

Please note that financial institutions may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact sales@preauxtuning.com.

Chargebacks

If you experience an issue with your order, please contact us before initiating a payment dispute.

Initiating a chargeback does not eliminate a customer's contractual obligation to pay for products or services that were delivered and accepted.

We reserve the right to provide payment processors with all relevant documentation, including order history, shipment tracking, delivery confirmation, customer communications, datalogs, calibration files, service records, and other evidence demonstrating fulfillment of the order.